Privacy Policy

PRIVACY POLICY

Duques Garage Ltd

Last Updated: 22 June 2026

1. Introduction

Duques Garage Ltd ("we", "our", "us") is committed to protecting the privacy and security of our customers, website visitors, and business contacts.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services, visit our website, contact us, or otherwise interact with us.

2. Who We Are

Duques Garage Ltd
Rue des Landes
Forest
Guernsey
GY8 0DP

Telephone: 01481 267304
Email: sales@duques.co.uk
Website: www.duques.co.uk

3. Information We Collect

We may collect and process the following categories of personal information:

Customer Information

  • Name
  • Postal address
  • Telephone number
  • Email address

Vehicle Information

  • Vehicle registration number
  • Vehicle identification number (VIN)
  • Vehicle make, model and specification
  • Service and repair history

Account Information

  • Customer account records
  • Purchase history
  • Service records
  • Communications and correspondence

Payment Information

  • Payment transaction details
  • Card payment authorisation information

We do not store full payment card details after transactions have been processed.

Website Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited
  • Website usage statistics through cookies and analytics tools

CCTV Information

CCTV systems operate at our premises for security, safety, crime prevention and the protection of staff, customers and property.

4. How We Use Your Information

We use your personal information to:

  • Sell vehicles and related products
  • Carry out servicing, repairs and maintenance
  • Supply vehicle parts and accessories
  • Manage customer accounts
  • Process payments
  • Respond to enquiries
  • Maintain service histories and records
  • Send service reminders by post or email
  • Provide customer support
  • Improve our services
  • Protect our business from fraud and misuse
  • Comply with legal and regulatory obligations

5. Marketing Communications

We may send marketing communications by email, post, telephone or SMS where you have given your consent or where permitted by applicable law.

You may withdraw your consent or opt out of marketing communications at any time by:

  • Emailing sales@duques.co.uk
  • Calling 01481 267304
  • Using any unsubscribe option provided in electronic communications

Service reminders relating to vehicle maintenance, servicing, MOT requirements or vehicle ownership may continue to be sent where appropriate to fulfil our customer service obligations.

6. Legal Basis for Processing

We process personal information on one or more of the following grounds:

  • Performance of a contract with you
  • Compliance with legal obligations
  • Legitimate business interests
  • Your consent where required

7. Sharing Your Information

We may share personal information with:

  • Payment service providers
  • Vehicle manufacturers and warranty providers
  • Professional advisers including accountants and legal advisers
  • IT service providers
  • Regulatory authorities, law enforcement agencies or courts where required by law

We do not sell your personal information to third parties.

8. Data Security

We implement appropriate technical and organisational measures to protect personal information against:

  • Unauthorised access
  • Accidental loss
  • Alteration
  • Disclosure
  • Destruction

Access to personal information is restricted to authorised personnel who require it for legitimate business purposes.

9. Data Retention

We retain personal information only for as long as necessary for:

  • Providing our services
  • Maintaining vehicle history records
  • Accounting and taxation requirements
  • Legal and regulatory compliance
  • Resolving disputes

When information is no longer required, it will be securely deleted or anonymised.

10. CCTV

CCTV footage is collected for:

  • Security and crime prevention
  • Health and safety purposes
  • Protection of employees, customers and company property

Footage is retained only for as long as reasonably necessary unless required for legal proceedings or investigations.

11. Cookies and Website Analytics

Our website uses cookies and similar technologies to:

  • Ensure website functionality
  • Improve user experience
  • Analyse website traffic and performance
  • Maintain website security

You may control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

A separate Cookie Policy may be provided on our website.

12. Your Rights

Subject to applicable data protection laws, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of information where appropriate
  • Restrict processing in certain circumstances
  • Object to certain processing activities
  • Withdraw consent where processing is based on consent
  • Request a copy of your personal data in a portable format where applicable

Requests should be submitted to:

sales@duques.co.uk

13. International Transfers

Where personal information is transferred outside Guernsey or the United Kingdom, we will ensure appropriate safeguards are in place to protect your information.

14. Complaints

If you have concerns about how we handle your personal information, please contact us first so we can attempt to resolve the matter.

If you remain dissatisfied, you may contact the relevant data protection authority.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on our website and will take effect from the date of publication.